Clear expectations protect your garment and help us deliver the fit and workmanship you approved.
Last updated: July 25, 2026
By approving an alteration work order, you confirm the requested work, quoted price, and this policy.
If an order is cancelled before alteration work begins, amounts paid for the alteration service will be refunded.
Once cutting, sewing, or other alteration work has begun, completed labour and materials are non-refundable. Completed alteration services are final, subject to our workmanship guarantee and applicable consumer rights.
Please notify us of a workmanship concern within 30 days of pickup. If our stitching or alteration work comes undone, or does not match the approved work order, we will inspect and correct it at no additional charge.
The guarantee does not cover changes of preference, changes in body measurements, ordinary wear, damage after pickup, pre-existing garment conditions, or work performed by another business.
When a second or final fitting is requested, customers should try on the garment before taking it home.
If a customer chooses not to complete the requested fitting, later fit adjustments may involve an additional charge. This does not exclude corrections covered by our workmanship guarantee.
This policy does not limit any rights available under applicable law.
Speak with our team before approving your alteration work order.
